Privacy Policy

Equinox Health Supplies (“Equinox Health Supplies”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, or communicating with us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit equinoxhealthsupplies.co.ke, make an enquiry, request a quotation, place an order, contact us through WhatsApp, or otherwise interact with Equinox Health Supplies.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

• Full name

• Telephone number and WhatsApp number

• Email address

• Delivery or billing address

• Business or organization information

• Product and equipment requirements

• Project specifications and requirements

• Order and quotation information

• Payment and transaction information

• Communications you have with our team

• Information submitted through our website contact or enquiry forms

• Technical information such as IP address, browser type, device information, and website usage data

We only request information that is reasonably necessary to provide our products and services, communicate with you, process transactions, or improve our website and services.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and requests for quotations

• Process and manage orders

• Arrange delivery of purchased products

• Communicate with you regarding your order or project

• Provide information about our products and services

• Provide medical equipment and healthcare infrastructure consultations

• Prepare customized quotations and project proposals

• Process payments and maintain transaction records

• Provide customer support

• Improve our products, services, and website

• Prevent fraud, misuse, or unauthorized activity

• Meet applicable legal, regulatory, and accounting requirements

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

3. WhatsApp and Other Communication Channels

Our website may allow customers to contact Equinox Health Supplies through WhatsApp, telephone, email, or other communication channels.

When you choose to communicate with us through a third-party platform such as WhatsApp, your communication may also be subject to that platform’s own privacy policy and terms of service.

Please avoid sending unnecessary sensitive personal or medical information through ordinary website forms, WhatsApp, or email.

4. Payments

Where payments are made through third-party payment providers, payment information may be processed directly by the relevant payment service provider.

We do not intend to store complete payment card information on our website unless explicitly stated otherwise.

Payment providers may process your information in accordance with their own privacy policies and security requirements.

5. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information where reasonably necessary with trusted service providers or third parties who assist us with:

• Payment processing

• Product delivery and logistics

• Website hosting and technical services

• Customer communication

• IT and security services

• Accounting and business administration

Where appropriate, such third parties will only receive information necessary to perform the relevant service.

We may also disclose information where required by law, court order, regulatory authority, or where necessary to protect our legal rights, customers, employees, or business.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and improve the user experience.

Cookies may also be used by certain third-party services integrated into our website.

You may configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore avoid submitting unnecessary confidential or sensitive information through unsecured communication channels.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business records, resolving disputes, and complying with legal or regulatory obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of information where legally applicable

• Object to or restrict certain processing activities

• Withdraw consent where processing is based on consent

• Request information about how your personal data is being processed

To exercise a privacy-related right or make a data protection enquiry, contact us using the details provided below.

10. Third-Party Websites

Our website may contain links to third-party websites, platforms, maps, payment services, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

11. Children’s Privacy

Our website and services are intended for general business and consumer use. We do not knowingly collect personal information from children for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can assess and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us:

Equinox Health Supplies
Accra Road, White Angle House, 3rd Floor, Room 120
Nairobi, Kenya

Phone / WhatsApp: +254 706 572 762
Email: equinoxhealthsupplies@gmail.com
Website: equinoxhealthsupplies.co.ke

We will make reasonable efforts to respond to privacy-related requests within an appropriate period.