Welcome to Equinox Health Supplies.

These Terms and Conditions govern your use of the Equinox Health Supplies website, products, services, quotations, orders, deliveries, and related transactions.

By accessing our website, requesting a quotation, placing an order, or purchasing products or services from us, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use our website or services.

1. About Equinox Health Supplies

Equinox Health Supplies is a medical equipment and healthcare infrastructure supplier based in Nairobi, Kenya.

We supply products and provide solutions including mobility aids, diagnostic equipment, orthopedic supports, patient-care products, laboratory setups, hospital and clinic setups, and ambulance conversions and setups.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, availability information, and prices displayed on our website are accurate.

However:

• Product images may differ slightly from the actual product.
• Manufacturers may change specifications without prior notice.
• Product availability may change.
• Certain equipment may have different specifications depending on the selected model or configuration.
• Prices may change without prior notice where an order has not yet been confirmed.

Where a product is supplied according to a specific quotation or project specification, the quotation or agreed specification will take precedence over general website information.

3. Quotations

Some of our products and services require a customized quotation.

A quotation may depend on factors including:

• Product specifications
• Quantity
• Installation requirements
• Delivery location
• Project scope
• Customization
• Equipment configuration
• Applicable taxes, delivery charges, or other costs

Unless otherwise stated in writing, quotations are subject to the validity period specified in the quotation.

A quotation does not constitute a confirmed order until it has been accepted and the applicable payment or other agreed requirements have been completed.

4. Orders

An order is considered confirmed only after Equinox Health Supplies has accepted the order and any applicable payment, deposit, documentation, or confirmation requirements have been satisfied.

We reserve the right to decline or cancel an order where:

• The requested product is unavailable
• There is an obvious pricing or product information error
• The requested product cannot reasonably be supplied
• Required information has not been provided
• Payment has not been completed where required
• There are reasonable concerns regarding fraudulent or unauthorized activity

If we cancel an order after receiving payment, we will communicate the applicable refund or alternative arrangement to the customer.

5. Prices and Taxes

Unless otherwise stated, prices displayed or quoted are in Kenyan Shillings (KES).

Prices may be subject to applicable taxes, delivery charges, installation fees, customization charges, or other costs depending on the order.

The final amount payable will be communicated to the customer before an order is confirmed.

6. Payment

Payment methods accepted by Equinox Health Supplies will be communicated during the ordering or quotation process.

For customized projects, equipment installations, large orders, or special procurement arrangements, we may require a deposit or staged payments.

The applicable payment schedule will be stated in the quotation, invoice, or written agreement.

7. Delivery

We arrange delivery of products to customers within Kenya, subject to product availability and the delivery arrangements agreed for the order.

Delivery times provided by Equinox Health Supplies are estimates unless a specific delivery date has been expressly confirmed in writing.

Delivery may be affected by:

• Product availability
• Supplier lead times
• Transport conditions
• Customer location
• Weather
• Public holidays
• Regulatory requirements
• Other circumstances outside our reasonable control

The customer is responsible for providing accurate delivery information and ensuring that someone authorized to receive the order is available where required.

8. Inspection Upon Delivery

Customers are encouraged to inspect products upon delivery and report any visible damage, incorrect items, or missing components as soon as reasonably possible.

Where possible, customers should retain the original packaging until the product has been inspected and accepted.

Claims relating to damaged, incorrect, or incomplete deliveries should be supported with photographs or other relevant evidence where requested.

9. Medical Equipment and Product Use

Products supplied by Equinox Health Supplies must be used only for their intended purpose and in accordance with the manufacturer’s instructions and applicable safety requirements.

Equinox Health Supplies does not provide a substitute for professional medical diagnosis, treatment, or clinical advice merely by supplying medical equipment.

Where a product requires professional installation, calibration, training, or operation, customers should ensure that appropriately qualified personnel handle those activities.

Customers are responsible for following manufacturer instructions and applicable professional and regulatory requirements.

10. Installation and Project Services

For hospital, clinic, laboratory, ambulance, or other infrastructure projects, the scope of work will be determined by the applicable quotation, proposal, project specification, or agreement.

Additional work or materials outside the agreed scope may result in additional charges.

Where applicable, project timelines may depend on site readiness, approvals, availability of equipment, access to the premises, and other factors beyond our control.

11. Warranties

Where a product is covered by a manufacturer’s warranty, the applicable warranty terms will apply.

Warranty coverage may depend on the product, manufacturer, model, intended use, installation, maintenance, and compliance with operating instructions.

Warranty claims may not apply where damage or malfunction results from misuse, unauthorized modification, improper installation, negligence, accidental damage, or failure to follow manufacturer instructions.

Specific warranty terms provided with a product or stated in a quotation will take precedence where applicable.

12. Intellectual Property

All content on the Equinox Health Supplies website, including text, graphics, logos, photographs, branding, layouts, and other materials, is owned by or licensed to Equinox Health Supplies unless otherwise stated.

You may not reproduce, modify, distribute, publish, or commercially exploit website content without prior written permission.

13. Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to the website or its systems
• Introduce malicious software or harmful code
• Interfere with the normal operation of the website
• Submit false or misleading information
• Use our website to engage in fraudulent activity

We reserve the right to restrict access where we reasonably believe these Terms have been violated.

14. Limitation of Liability

To the extent permitted by applicable law, Equinox Health Supplies will not be responsible for losses arising from circumstances beyond our reasonable control.

We will not be responsible for damage resulting from misuse, unauthorized modification, improper installation, failure to follow manufacturer instructions, or use of equipment outside its intended purpose.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

15. Force Majeure

We will not be liable for delays or failure to perform our obligations where caused by circumstances reasonably beyond our control, including natural disasters, transport disruptions, government restrictions, supply-chain disruptions, strikes, emergencies, or other unforeseen events.

16. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Kenya.

Any dispute arising from the use of our website, products, or services will, where necessary, be handled in accordance with applicable Kenyan law.

17. Changes to These Terms

We may update these Terms and Conditions from time to time.

The updated version will be published on this page and will take effect from the stated effective date.

18. Contact Us

For questions about these Terms and Conditions, orders, products, or services, contact:

Equinox Health Supplies
Accra Road, White Angle House, 3rd Floor, Room 120
Nairobi, Kenya

Phone / WhatsApp: +254 706 572 762
Email: equinoxhealthsupplies@gmail.com
Website: equinoxhealthsupplies.co.ke