Privacy Policy
Equinox Health Supplies ("we", "our", "us") is committed to protecting your privacy in compliance with the Kenya Data Protection Act, 2019. This Privacy Policy explains how we collect, use, and safeguard your personal information.
1. Information We Collect
We collect personal information including but not limited to:
- Full name
- Phone number (for WhatsApp communication)
- Email address
- Delivery address
- Order history and preferences
This information is collected when you place orders, contact us via WhatsApp, email, or our website contact form.
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Communicate delivery updates and order confirmations
- Improve our products and services
- Send important announcements (order status, policy changes)
We do not sell, rent, or trade your personal data to third parties.
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no internet transmission is 100% secure.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
5. Your Rights (Under Kenya Data Protection Act 2019)
You have the right to:
- Access your personal data we hold
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to processing of your data
- Data portability
To exercise these rights, contact us at equinoxhealthsupplies@gmail.com
6. Cookies
Our website uses essential cookies for cart functionality and user experience. No tracking cookies are used without your consent. You may disable cookies in your browser settings.
7. Third-Party Services
We use WhatsApp for communication. Please review WhatsApp's privacy policy for information on how they handle your data.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
10. Contact Us
For privacy-related questions or concerns, please contact us:
- Email: equinoxhealthsupplies@gmail.com
- Phone/WhatsApp: +254 706 572 762
- Address: Accra Road, White Angle House, 3rd Floor, Room 120, Nairobi, Kenya