Terms of Service
Welcome to Equinox Health Supplies. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.
1. About Our Service
Equinox Health Supplies provides medical equipment and supplies to clinical facilities and home care customers across all 47 counties in Kenya. Our products include mobility aids, diagnostic equipment, orthopedic supports, and patient care items.
2. Orders & Pricing
All prices listed on our website are in Kenyan Shillings (KES) and are subject to change without notice. We strive to ensure accuracy, but errors may occur. Final order confirmation occurs via WhatsApp or email communication. We reserve the right to cancel any order due to pricing errors or product unavailability.
3. Order Process
Orders are placed through our WhatsApp checkout system. You will receive an order confirmation and invoice before processing. Payment terms will be discussed at the time of order confirmation.
4. Delivery Policy
We deliver to all 47 counties in Kenya. Delivery timelines:
- Nairobi: 1-3 business days
- Major towns (Mombasa, Kisumu, Nakuru, Eldoret): 2-5 business days
- Other counties: 3-7 business days
Delivery fees are calculated based on location and order value. You will be informed of delivery costs before order confirmation.
5. Returns & Refunds
Eligibility for Returns:
- Unused, unopened products in original packaging may be returned within 7 days of delivery.
- Medical devices once used are non-returnable for hygiene and safety reasons.
- Damaged or incorrect items must be reported within 24 hours of delivery for replacement.
Refunds will be processed within 7-14 business days after inspection of returned items.
6. Product Information
Product images are for illustration purposes only. Actual products may vary slightly. All specifications and warranties are provided by the manufacturer.
7. Medical Disclaimer
Our products are medical devices, but we do not provide medical advice. Always consult a qualified healthcare professional before using any medical equipment. See our full Medical Disclaimer for details.
8. User Responsibilities
You agree to:
- Provide accurate and complete information when placing orders
- Use products only as intended and per manufacturer guidelines
- Not misuse our website or services
- Comply with all applicable laws in Kenya
9. Limitation of Liability
To the maximum extent permitted by law, Equinox Health Supplies shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services, including but not limited to personal injury, property damage, or loss of profits.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be resolved in the courts of Nairobi, Kenya.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting on this page.
12. Contact Information
For questions about these Terms, contact us:
- Email: equinoxhealthsupplies@gmail.com
- Phone/WhatsApp: +254 706 572 762
- Address: Accra Road, White Angle House, 3rd Floor, Room 120, Nairobi, Kenya